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Salesforce Certified Platform Administrator II Sample Questions (Q172-Q177):

NEW QUESTION # 172
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?

A. Allow the backup team users to update their own profile with Delegated Administration.
B. Configure one app per department and activate record pages for each app.
C. Create permission sets for each department and assign them to the backup team users.
D. Adjust the profile of the backup users each day to align with the proper access they require.

Answer: B

Explanation:
Configuring one app per department and activating record pages for each app will ensure that users view records in a way that makes sense for each department. An app is a collection of items that work together to serve a particular function. An app can have different record pages for different objects and profiles. By activating record pages for each app, the administrator can customize what users see based on their app context. References: https://help.salesforce.com/s/articleView?id=sf.app_manager_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.app_builder_customize_lex_pages_assign.htm&type=5

NEW QUESTION # 173
The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.
What tool should the administrator use to evaluate what is causing the errors?

A. Setup Audit Log
B. Login History
C. Record History
D. Debug Log

Answer: D

Explanation:
Debug Log is a tool that captures information about database operations, system processes, and errors that occur when executing a transaction or running a unit test. Debug Log can help troubleshoot issues related to triggers, workflows, validation rules, or other custom logic by showing the order of execution and the values of variables and expressions

NEW QUESTION # 174
Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?

A. Email-to-Case
B. Before Save Flow
C. After Save Flow
D. Outbound Message

Answer: C

Explanation:
An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions. References: https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5

NEW QUESTION # 175
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?

A. A primary Account relationship is required on a Contact regardless of the page layout settings.
B. The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.
C. The Contact has indirect relationships to other Accounts.
D. Private Contacts need to be enabled in Setup.

Answer: A

Explanation:
A primary account relationship is a feature that allows you to link a contact to a single account as its primary account. A primary account relationship is required on a contact regardless of the page layout settings or the contact to multiple accounts feature. This means that you cannot remove the primary account from a contact, but you can change it to another account. You can also add secondary accounts to a contact if you have enabled the contact to multiple accounts feature. References: https://help.salesforce.com/s/articleView?id=sf.
contacts_multiple_accounts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.contacts_fields.
htm&type=5

NEW QUESTION # 176
The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor.
The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.
What should the administrator handle this request?

A. Assign a permission set that has View All on Leads.
B. Create a profile with Read Only for all Leads.
C. Assign the contractor a public group with Lead access.
D. Add an app with the Leads tab to the user's profile.

Answer: A

Explanation:
Permission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. By assigning a permission set that has View All on Leads to the contractor, Cloud Kicks can grant them view access to all lead records without modifying their profile or creating a new one.
References: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5

NEW QUESTION # 177
......

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